Brought our VW Beetle there several times over a period of 2 months, inclusive of $2,000 worth of parts and service. Our last visit there resulted in being charged for a service that we did NOT authorize Derek to do. Instead of refunding the labour after admitting it was his mistake that he proceeded with a job we didn't agree too, he advised he would give us a free oil filter next time. So let me get this straight Derek, $100 for labour that you were not authorized to do, but you'll give us a $10 oil filter??? GIVE ME A BREAK. Mechanics who do work that is not authorized should be fined. AVOID THIS MECHANIC, you'll end up with overage charges you didn't approve on your credit cards!