When it comes to customer service, Sell Off Vacations is the most awful. I generally travel 2-3 times per year. I made the main error of life as I did my latest bookings through this company. The agent misrepresented the service that I was arranging and the customer service wouldn't perform a thing to help. Really nothing is done from their side for the buyers when there is an issue. They merely desire to stockpile the money and leave behind you stuck. I've had my lesson and I'm not gonna book with them in the close future. Speaking to the Customer Service Dept. and the so called Manager of Customer Service was a big let down, offering no assistance. Do yourself a favor and make use of a decent Travel Agent and Sell Off Vacations is not at all of good standing. For the last few years I've been applying http://theholidayhotels.com and receiving good quality results.