I had a similar experience with Vasy transport not too long ago. I moved from Montreal to Toronto and the owner Mike came to my apartment to assess everything we had. We had a five foot tall ceramic vase that he specifically told me would be wrapped properly and also told me that our things would NOT be moved from one truck to another truck after pick up from my apartment in Montreal. He lied and lied again!! Big time! When the so-called movers got to the storage facility in Toronto where we were storing our things, right away we saw that it was a totally different truck than the one that picked up our things in Montreal. Right away I called Vasy to discuss why our stuff was on a different truck and left a message. No one called me back. The so-called movers packed everything into the storage room in a very disorganized way and we didn't get a chance to go through our things until a while later. When we got to the box with the vase, it was completely broken in half! It was not wrapped in blankets or bubble wrap, instead the idiot so-called movers put a ceramic vase in a cardboard box and thought that would be ok. Also, other pieces of furniture that should have been wrapped were not and were scratched. Mike and Claudia asked me to send pictures which I did twice and they claim to not have gotten. They ignored our phone calls after that but recently I got them on the phone and they blamed us for not looking at the box with the vase right away as soon as it was delivered! Obviously with the fact that all our furniture was moved from one truck to another truck before it all got to Toronto, and the fact that they only put the vase in a cardboard box, is what led to the vase being destroyed on top of all the other furniture that was scratched. I'm so disappointed and upset that they will not own up to this and do the right thing. Do NOT use this company. They may be cheaper than other movers but they are not professional!!
