Guy Durston - Profile

"We had our pool installed by Durston Pools back in 2005 and the quality of work was excellent and the customer service was and continues to be exceptional. Guy and his team answered all questions and even 7 years later he has not forgotten his customers and offers assistance when called upon. I personally recommended him to several of my neighbour's and they used Durston Pools as well and they too have also recommended him to other friends and neighbours. No other pool company can offer better pricing, quality or customer satisfaction than Guy Durston." Rob Elliston “Customer satisfaction is what you get when you deal with Guy Durston. I recently had to replace my pool liner and needed some explanation as to operate my pool and Guy was there for me. He had my liner installed in no time at all and showed me the most efficient way to operate my pool and helped me with any and all questions I threw at him with easy to understand instructions. In addition his opening and closing the pool was not only done in a timely manner but also at an excellent rate. I have since referred his great services to my brother in law who is also extremely happy with works and rates provided by Guy Durston. Great job Guy, keep up the good work.” Sam Rahman and Family My name is Kerri Mesman and last summer (2012) I had to do a total restoration of my in-ground swimming pool. Being newly widowed and never having to do anything like this alone before, I found the whole idea of it terrifying and kept putting it off. When I finally took the first step and made some phone calls for quotes, I was scared. My fears quickly dissolved upon receiving a call back from Guy Durston. Not only was Durston Pools the ONLY pool company to return my call that day, they were the only ones I heard from that week. Guy was there the next day to look over my pool and listen to my vision and my fears. He quickly reassured me that it was ok to be nervous and that he and his team would do everything they could to make this reno as smooth and as stress free for me as possible. He was definitely true to his word. And - I had my quote that evening! For every stage of the reno, there was a new team with strict instructions from Guy. Before my husband passed away, he and our kids poured a patch of concrete around the pool and wrote their names in it. Guy left precise instructions with the demolition team to save that patch and re-sink it in the new pool deck. After a minor mishap cracked the patch, the concrete team went into trauma mode and patched it up, good as new. You would have thought that patch of concrete was a newborn baby the way all those big guys carried it around in plastic and protected it from any further damage before it was sunk into its new home in the new concrete. Every team working here was aware of our situation and treated myself and my kids with concern and respect. They made us feel like our pool was the only one that mattered. They were always professional and always went out of their way to consult with me during each step. Even after the pool was finished, they were still there looking after us. Someone was stopping by almost every week to check our salt levels, make sure our pump was running well, checking the equipment and just making sure I was comfortable and had no concerns. Our last step was to replace our diving board. The kids were ready to swim when Guy and his team came to install it. After it was in, he had them dive off of it to make sure it was perfect. They were so excited they wanted him to come swimming with them! That’s how comfortable he made them feel during this whole process. They can’t wait to see him when he comes to open the pool this spring. In the words of my 12 year old – “Durston Pools rocks!!” I agree 100%! Kerri Mesman My experience with Durston Pools was nothing short of exceptional. From the installation starting exactly when promised and finished extremely quickly to follow up service when required. I have no reservations in recommending Durston Pools for your pool installation, repairs or service. John and Marianne Creighton We are very pleased with the service we’ve received and continue to receive from Durston Pools. Guy Durston and his team stand behind their work from the beginning to the end. Their work is excellent and they are concerned with making sure that every last detail has been done right. They truly want their customers to be very happy and are happy to change whatever you want. The quote Durston Pools provided was on target and competitive with other pool companies. When discussing some of the features we wanted incorporated into our pool, Guy Durston went the extra mile and drove us around to different pools his company built so we could see firsthand the choices available and make decisions with confidence. Once the pool system was installed, Durston Pools showed us how to run it and provided excellent after sales service. Durston Pools was very creative and willing to go beyond what they had done in the past. A unique waterfall/diving rock was added to our pool that is absolutely beautiful. The stamped concrete deck and landscape ideas were fantastic and our backyard has been transformed into a beautiful oasis for our family and friends to enjoy. Thank you Durston Pools! Mark and Sandra Lunick Our experience with Durston Pools has been a 100% positive experience. It began when we were faced with the task of replacing our pool liner. We called for several quotes, but it was an easy decision to go with Durston Pools, because of the direct, forthright manner they showed in assessing the project, and very quickly arriving at a handshake agreement. There were several obstacles that came up during the project, but they were all quietly and effectively handled, with never a hint of needing to change our original agreement. The result was a beautiful liner installation, which added immensely to our summer enjoyment of our pool. Our experience was so positive that we have contracted with Durston Pools for all our pool maintenance needs. Barry Swane We had Durston Pools install our pool. I wanted a waterfall and Guy knew exactly what style would look good with our shape of pool. It looks fabulous. They were great about attention to detail. We love our pool and it was worth every penny. Fran and Nick Hill "Guy Durston and his team installed our pool last summer and we are thrilled with the results. Our backyard was a challenge, to say the least, with limited access and grading issues. We weren't sure we could put a pool in at all. To our amazement, Guy delivered and surpassed our expectations giving us a pool and backyard beyond our dreams. Thanks Guy, Dave and team for your hard work and professional attitude. It was pleasure to deal with people that take such pride in their work! Troy & Catherine Thompson" In 2010 my family and I decided we would finally full fill our back yard dream of installing an in-ground pool. An expensive venture that requires a lot of planning and vision. There seems to be so many different companies around these days, so picking the right one to give me my dream wasn't going to be easy. I'm a bit of a perfectionist. I know what I want. I needed to find someone that could give me just that... Turns out that someone was Guy Durston from Durston Pool Construction. We met with him once, in our home. We cancelled all our other consultations after he left. This was my "Guy". Guy, David and his team gave me everything I wanted... They are a professional, hardworking, creative, dedicated team. They worked with us every step of the way. They helped in planning the design, location, installation, liner colour, landscape...you name it they took care of it for me! My phone calls were always returned, my questions always answered and my dream became a reality. It is three seasons later and I look forward to every spring because I know that Guy, David and his team will be around to open my pool and that I will get to catch up with people I consider friends. Tracy Levitt My family was interested on having a pool put in our backyard. I had already had a pool in my previous house, purchased from a big box pool store which I was not happy with for price and service. When planning for this pool I wanted to deal with an independent pool installer. I first met with Guy, owner of Durston Pools, and discussed plans. He was very open and suggestive for ideas to design. Guy was straight and honest with me and not misleading. We decided to go ahead with Durston Pools. His crew, led by his construction foreman Dave, were very hard workers and did anything we asked and very helpful. Dave was very particular and made sure everything was done right to our liking. When all said and done and final touches were finished we were very happy and right up today, that we utilized their services and Guy always stays in touch. Our decision to go with Durston pools was a pleasurable experience. Jeff Parson Durston Pools did a fabulous renovation job on my pool that was in very bad condition - the concrete was original from the 70's and was broken up. It was an embarrassment and we did not use it. The company came in and refurbished it to my great satisfaction and made the pool a pleasure to use. Even the neighbours were thrilled!! They were prompt and efficient and left everything in wonderful condition. I have recommended this company to many others and would never hesitate to endorse Durston Pools. I would be happy to show anyone my pool area - we are so proud of it now! Mary Helen Walsh Durston Pools was recommended after our pool liner was damaged during an ice storm. The liner was replaced by Durston Pools. We were pleased with the professional work of the staff. A new safety cover was installed to keep leaves and other debris off the pool. Durston Pools now both open and close our pool and are available should there be any problems. We are pleased to recommend Durston Pools. Don Swindall “My husband and I have been very fortunate indeed having Guy Durston work on our pool over the past several years. When we first consulted with Guy, our pool was in dire need of major repairs. He kept in mind all our needs, courteously advising us to all available options, responding immediately with his vast expertise and knowledge. He even suggested different options on safety supports for elderly relatives using our pool. Over the years, Guy has always responded professionally, courteously, and promptly to our needs. We appreciate and respect Guy Durston and his team of hard workers very much. " Peter and Madelaine Rollings "My pool was showing its age... at over 30 years old, it looked old, had cracked coping, leaking pipes, a liner that needed replacing, and old concrete around it that was not level. Durston Pools was recommended to me by several different friends and family. In the late fall Guy Durston met with me, we discussed what needed to be done, and the first opportunity after the snow melted in early April of the next year, Durston's team was in and removing the old liner and concrete around the pool, taking measurements, etc. Working around a wet, rainy spring, they had the pool back running well, before prime time pool season. I highly recommend them.” Jeff Regan As inexperienced pool owners, we had various local companies offer their services to transform our backyard into their vision of loveliness and make us feel even less confident that putting a pool in was the right thing to do. We were very confused and unsure whether to proceed with building a pool at all. Upon a referral from a local pool supply store, Guy Durston drops by and we immediately gravitate to his down to earth realism and confidence inspiring leadership without pressure. He and his partner Dave Blackmore took time to explain the nuances of various build decisions. We were shuttled around to their equipment suppliers and different existing Durston Pool builds to help visualize the potential changes to our backyard and help understand how different build materials and concrete choices would appear in our build. With our confidence repaired, we arranged Durston Pools to conduct a late season build. A few weeks before school was to return in 2009, Guy stopped by to say an opening in his schedule would allow him to start early. We were surprised to learn the pool could be built and ready for our son’s birthday party on September 14! Despite our skepticism we proceeded. As promised, the pool was built and ready in 15 days – start to finish. An interesting feature that we insisted on was 8 foot wide stairs in the deep-end. Guy, Dave, and Graeme all thought it strange and it was not something they had ever done before. Typically, with ladders in the deep end, the strongest swimmer gets to the ladder and gets out easily while the weaker swimmer struggles to hang on waiting for the stronger swimmer to get out. With the wide stairs, all swimmers find it easy to get in or out and it provides a nice seat to relax on. We highly recommend stairs in the deep end for all new builds and despite our crazy idea, Durston Pools also recognizes the benefit and has reportedly built many pools with deep-end stairs since building ours. During the build, the men from Durston Pools worked diligently, safely, and always fully addressed our questions with a great deal of respect. They also took the time to get to know our family (3 year old boy and 6 year old girl). In fact, four years later, they continue to be well recognized part of our lives. Our experience with Durston Pools was and continues to be wonderful. Guy often brings potential clients by our pool which is a great compliment to us in the decisions we made. We happily refer people to Durston Pools. Happy Durston Pool Customers Jeff and Annette Young To me the best testimonial about any business is a personal referral, we have referred Durston Pools to everyone we knew who were interested in a pool. The whole process was amazing from start to finish. Our family loves our Durston pool and Paul and I appreciate the ongoing personal contact from Guy. We are delighted how they stand behind their product..... Paul and Cheryl Miller Our family hired Durston Pools on a recommendation from a close friend who raved about their work. From the inception to the fruition of the project Guy was able to explain every step of the process and even completed the job while we were away on vacation on time and on budget! Durston Pool's staff and knowledge is highly efficient and I wouldn't hesitate to recommend them to anyone who not only wants a pool but wants it done right, on time and with outstanding ongoing service. Regardless of the size or timeline of your project these guys will be on budget on deadline and most importantly the continued support and service is exceptional! Sincerely Happy Client Tony Boyle In the summer of 2011, Durston Pools helped us turn a lifetime dream into a reality. We had some ideas of our own, but needed guidance to be sure that what we ended up with fit our property and our budget. Guy Durston was very helpful, coming to our house as needed to make suggestions and go over plans. In spite of copious rain throughout May and June, the project started on time. The crew were pleasant, the work was of high quality, and our yard was tidied up every night before they left. Even when the unexpected happened, Guy was quick to take ownership and resolve problems quickly and effectively. We love sharing our beautiful pool with family and friends, and will enjoy it for many years to come. Thanks again for a great job! Bill & Bonnie Neaves Dear Guy, I just wanted to take a moment to tell you how pleased Jane and I are with our rejuvenated backyard. We can't believe that it can look as different and updated when we remember the original pool and landscape. I also want to tell you how much of a pleasure it was to work with you and your team, you are all very professional. It was very helpful for us to have your additional input to our original ideas that ended up looking beyond our expectations. I wish you and you staff much future success and thank you for the enjoyment you have brought back in our backyard retreat. Sincerely, John and Jane Cocurullo In the spring of 2011, we chose Durston Pools to completely refurbish and update our 36 year old pool. Guy provided the opportunity up front to see examples of his completed work and to meet with satisfied customers. He presented as knowledgeable, straightforward and professional. From the new cement decking, a new pool liner and the switch to salt water we couldn't be happier with the pool's look and performance. The whole family enjoys the convenience and the safety factor of the drop in stair steps and the snap on hard cover for winter closure. Guy and his skilled team completed the work on time and at a very reasonable price. Emilie and Tom Ross Our pool is 25 years old needed a makeover! We had Durston Pools upgrade the liner, pump and add a salt water system. Our decision to hire Guy and his team for these upgrades was a great choice as they are a friendly and professional Pool Co. and we recommend them to all our friends and family… The Chauvin’s "When we decided to install a pool and complete the landscaping for our backyard, we interviewed several pool companies. Durston Pools had the most competitive quote and we found Guy to be very approachable and to have some very good ideas regarding design. Guy listened to what we wanted and presented a comprehensive design plan and package. The build process was excellent and we now have a wonderful pool and backyard escape that we have been enjoying now for several years. Durston Pools opens and closes our pool annually and continues to service our needs with the same professionalism and down to earth approach that drew us to them initially. We strongly recommend Durston Pools and Guy Durston to anyone who wants a truly excellent pool and construction experience." Allison Webster