I have never ever witnessed such abominable service. These people are crooks and liars.
We shipped our household goods with them, including two motorcycles, from Montreal to Hungary -- spent a total of just shy of $10k. They assured us they had experience shipping motorcycles and that we could feel assured our belongings would arrive safely.
Yes, the items arrived. One motorcycle arrived missing its left mirror and with its rear turn signal broken. Then we noticed the windshield and front fairing were cracked. And the luggage frame, too, was cracked. And the handlebar weight scraped up. At that point, we sent photos of the damage along with a photo of the bike pre-loading and requested compensation. We were told they would "investigate" and get back to us. Before they did, we noticed the foot peg and shift mechanism was bent as well. We repeated our request for compensation. They offered $200, saying the bike's declared value was only $600 and that they are in no obligation to verify or ensure the bikes functioning before or after shipping. Then we found out the frame at the foot peg was also bent.
TODAY, we just found out that someone had actually removed part of the aluminum assembly AND WELDED it and put it back. It had been cracked or broken AND THEY REMOVED IT, WELDED IT, PUT IT BACK without telling us or even admitting to having damaged the bike.
I'm flabbergasted. Don't give this company a dime of your money. I'm facing at least $3,000 CAD of repairs on a bike that, although a 2002 model, was in perfect operating condition before this company dropped it and thoroughly damaged it. Crooks and liars.
