A Terrible experience, in regards to service, financial options, and the vehicle itself.
In 2008 I bought a Smart fortwo here. Right off the bat, I was treated extremely poorly, I waited in the showroom for over 6 hours while their indifferent staff took every opportunity to talk to other shoppers who may be willing to buy a more expensive car instead of me, (being the guy only spending $25k on a vehicle, not potentially $80k). To make matters worse, the best lease rate they offered was 8%. However, my mind was made up, so I took the car anyway (bad move).
Once Iactually drove the car, the problems were worse. In the first 2 years, I went through 6 batteries, and had the car towed more times than I can count due to a wide assortment of manufacturer issues. Only on two occasions was I ever offered a loaner car, and only then because I fought for it.
When the time came to return the car at the end of my lease, I had the inspection done, the inspector noted a scratch on the roof, mentioned it to me, but said not to worry, the car is in great shape. I followed up with the link he gave me to his report online which had a paragraph generally detailing the car's condition, thats all. 4 months later, when I still hadn't received my deposit cheque back, I called Mercedes Canada, where they informed me that I owed $1700 to replace the roof of the car. They also told me that since I looked at the report, that counted as agreeing to the repair costs (despite the fact that there was no quote in the original report). My claim that after owning a care for 4 years, and returning it with literally 1 single scratch falls easily within normal wear and tear was dismissed, and as of now, no one will return my calls to dispute the charges.
I will never shop with Mercedes again, and highly recommend you don't either.
