If I could label this review it would read like this “Free (for a price)”
I had visited this shop previously and had been pleased with the service and the repair, however, this last time, not so much.
I had brought my teenaged son’s cheaper Nokia phone in as it stopped turning on. The phone was only about 4 months old and my son had expressed that because of that reason, he did not want to spend more than 60.00 repairing it , as he could always use another phone that he had.
I mentioned this to the employee and he said that it was probably the power button and that the repair was 72.00 with the taxes. I asked if it was possible that it might be just a loose connection or something that might result in a cheaper repair and he mentioned that they offered a free service to look at it. After he reassured me that this service was indeed free, I left and returned some 90 minutes later. Upon arriving, I was told by another employee, who appeared to be the manager/owner, that the phone was still being looked at. I mentioned that I would just take a seat and wait. Some 10 minutes later, this same employee mentioned that it was indeed the power button and with that I mentioned what my son’s request had been and that the previous employee mentioned that it was a free service to diagnose the problem. With that, this employee said, ”Well you can have it back but it will be in pieces and If you do decide to repair it, the estimate will then be doubled”. WTF?! I found his belligerent attitude along with the fact that he knew that the phone was currently rendered unusable , he was taking advantage of the situation and he knew that he had me. I was seething with anger as I reluctantly agreed to the repair and left to get the money from my son’s bank account to pay for it. NEVER again will I set foot in this shop. You may have the reputation of being the best cell phone repair shop in Kelowna for the past 7 years, but blackmailing your customers into a repair and soon your ego is going to get the best of you, if you continue to treat all your customers like this. Good news travels fast, but bad news travels even faster.
