I wanted to go on vacation to the UK and paid almost one thousand dollars for the tickets. I am a student and had worked really hard to save that money. Then the agent I was working with introduced different insurances to me per my request. I bought a cancellation insurance for almost 200 dollars because what the agent told me was that I could cancel the tickets anytime I wanted and even on the same day as the flight and I would get 100% refund. I had my friend with me and I asked the agent three times if the statement she told me was true and she was sure about it and she confirmed it. Then she wrote my insurance number on a booklet and handed it to me with my ticket. on my flight date I couldn't make it and I had to cancel my flight so I call the agent and tell her about my situation she says, "I suggest you call the insurance company first." When I call the company they inform me that I have to have documented reasons (such as medical) in order to receive the full amount! I was frustrated because the agent had not given me legitimate information! So I call her back and she say, "I told you that you have to have a reason in order to cancel on the same day. If you don't have a reason and cancel 16 days prior to the departure date you get 50% refund." I was furious! She had literally given me false and incomplete information in order for me to buy the product!! When I contacted the costumer service they investigated the situation and said because she HANDED the booklet to me it automatically meant that she had given the information to me!! WTH?? Who actually spends time to READ the booklet?! When a company is trying to sell something the customer puts their faith in the representation of the products by the agents! Are all the agents frauds like this who just want to get your money and sell you useless products? This was the first insurance I had bought in my life and I had no information of how it would work, so she really can't expect me to be aware of all the information when she is just presenting her version of the information of the products she is selling! Not only was I not able to get my money but I couldn't prove that she did not present the correct information to me as a customer. I had my friend with me and she can confirm that the agent was lying! Never buy anything from Flight Centre or at least from the branch located on yonge and King.
