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Should you try de-registering and re-registering your fire stick? No! You should only do that in case you are having trouble logging in but not while accessing the internet. Or when you can access the internet on the device but cannot access your Amazon downloaded content. To know more details about fire stick, contact to Amazon Fire Stick Customer Service Phone Number or visit the official website: http://www.techserviceus.com/fire-tv-stick-prime-device-support